Privacy Policy

Effective Date:January 11,2026

The Work of Love Heals (“we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when you visit our website, purchase digital products, or engage in coaching services.

By using this website or our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

1. Infomation We Collect

We collect only the personal information necessary to provide our services and operate our business. This may include:

• Name
• Email address
• Phone number
• Billing and payment information
• Intake forms, questionnaires, and written reflections
• Communications via email, forms, or scheduling platforms
• Information voluntarily shared during coaching sessions
• Technical information such as IP address, browser type, and website usage data collected from GoDaddy or Third Party websites like Calenderly, GoogleMeeets or Paypay.

Payment information is processed through third-party payment processors. We do not store or retain full credit card or banking details.

2. Purpose of Collection
Personal information is collected and used for the following purposes:

• To provide and administer 1:1 coaching services 
• To deliver digital products and course materials
• To schedule sessions and manage client accounts
• To process payments and transactions
• To communicate regarding services, updates, and support
• To improve website functionality and user experience
• To meet legal, regulatory, and accounting obligations
   

Personal information will not be used for purposes beyond those outlined without your consent, unless required by law.

3. Consent

By providing personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. Consent may be express or implied, depending on the nature of the information and the purpose for which it is collected.

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide services or access to digital products.

4. Coaching Confidentiality & Limitations

All personal information shared in coaching sessions is treated as confidential. Coaching services are not psychotherapy, counselling, or medical treatment.

Confidentiality may be limited or breached where required by law, including but not limited to situations involving:

• Risk of serious harm to yourself or others
• Legal proceedings or court orders
• Mandatory reporting obligations
   

5. Disclosure of Information

Personal information may be disclosed to third parties only as necessary to operate the business, including:

• Payment processors
• Scheduling and booking platforms
• Email communication providers
• Digital product delivery platforms
   

These third parties are required to protect personal information in accordance with their own privacy policies and applicable laws.

We do not sell, rent, or trade personal information.

6. Digital Products

Digital products are delivered electronically and may require the collection of personal information for access, delivery, and support purposes. All digital product purchases are subject to the terms provided at checkout.

Unauthorized sharing, reproduction, or distribution of digital products is prohibited.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Information that is no longer required will be securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Cookies & Analytics
This website may use cookies and analytics tools to collect non-identifying information regarding website usage. These tools help improve website performance and user experience.

You may disable cookies through your browser settings, though some website features may be affected.

10. Your RIghts Under Canadian Privacy Law
Under PIPEDA, you have the right to:

• Access your personal information
• Request corrections or updates
• Inquire about how your information is used
• Withdraw consent where applicable
  

Requests must be made in writing and may require identity verification.

11. Changes to This Policy
This Privacy Policy may be updated at any time. Updates will be posted on this page with a revised effective date. Continued use of the website or services constitutes acceptance of the updated policy.

12. Contact Information
For privacy-related questions, requests, or concerns, please contact:

The Work of Love Heals
Email:theworkofloveheals@gmail.com